These Terms and Conditions (“Terms”) shall apply to any transaction between COL VERT, (“Col Vert”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“col-vert.fr”) or at any meeting with our tailor.
We strive to give you a satisfying tailoring experience every time you visit our website or meet one of our tailor. Please note that by creating an account, submitting an order and/or making a purchase at any COL VERT, the customer, with a minimum age of 18 years, agrees to the Terms set forth below:
COL VERT reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including: 1. if your measurements fall outside the range of our available pattern; and 2. the right to limit quantities purchased. Once we receive your order, we'll provide you with an email order confirmation. Your receipt of an order confirmation does not signify COL VERT'S acceptance of your order or a confirmation of our offer to sell; but simply an acknowledgement that we received your order. After receiving your order, we may contact you to request clarification, additional or missing information regarding your order or your account including measurements - even pictures - or customizations. It is your sole responsibility to deliver the additional information to COL VERT in a timely and opportune manner. COL VERT reserves the right, in its sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. In the event COL VERT makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted.
PRICING AND PROMOTIONS
Prices at COL VERT will be displayed in local currency where available and/or legally required. If local currency is not available, Prices will default to Euro. Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment. Local currency for our website will be determined by geo-location and shipping address for your order. COL VERT reserves the right to change prices for products displayed at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.
Promotional codes or coupons may not be combined, unless expressly stated by COL VERT. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, whether intentionally or not, COL VERT, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order, per these Terms. Please note the special student price is not compatible with any other promotion or referral program.
The estimated delivery time for custom made is 3 weeks, starting from the reception of your payment. This estimate is based on current production queue and the actual time it usually takes to send an order from our tailor factory from Asia to your address. The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to deliver your order as soon as possible. COL VERT cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries. We will charge you £20 for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent. When your order is handed over to your local dispatcher you will get an automatic e-mail from us with a tracking link.
Prices reflected on COL VERT include any duty/customs charges for orders.
RIGHT OF WITHDRAWAL
You have a right to withdraw from the agreement at any time before the expiry of a period of 14 days beginning with the day after the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract. Please contact us to have the return address. Goods made to the consumer's specifications like shirts, suits and coats are excluded from the right of withdrawal (even if they are ordered as a standard size).
REMAKE / RETURNS
Please note that we do not offer refunds, as fabric for each of your made to measure garments is cut based on your measurements and customizations. If there's any issue related to the quality or fabrication of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance.
As part of our Fit Promise, if your garments are unalterable and/or made with the incorrect customizations/fabric, COL VERT will remake the garments complimentary. For a remake to be approved, you must i) contact us within 10 days of receiving your order, and ii) must not remove the swing tag from your garments. Make sure to notify us within 10 days from the date you received your order by contacting our Customer Experience Team or booking an appointment at any of our Showrooms. COL VERT will not remake an item in the following circumstances: i) when alterations can be completed locally; ii) when the garment has already been altered by a local tailor and/or customer has already applied for alteration credit on that same garment – unless the alteration credit is reimbursed to COL VERT in full; iii) when the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues; iv) when the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by COL VERT at the time of producing your garments; and v) any other circumstance which COL VERT in its sole discretion may deem that a remake is not warranted.
All COL VERT made to measure garments are made to your unique measurements and customizations so they may require adjustments that can be handled by completing alterations.
COL VERT offers alteration credit for orders to put towards local tailoring, according to the chart below. The alteration credit per garment may not be combined with one another - this means you won’t be able to apply for extra alteration credit for one garment in detriment of other garment's alteration credit. Alteration credits can only be reimbursed on the original form of payment.
Suit (2 Piece) – Complete
Jacket & Blazers (seperate)
To apply for the alteration credit reimbursement, let us know by email that your garment is not perfectly fitted maximum 30 days after receiving the product.
If completed correctly, you can expect your credit to appear on your original form of payment within 7 business days. In the event your local tailor is not able to help you with alterations, please contact our Customer Experience Team.
COL VERT is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties.
Potential legal disputes will be solved through the international dispute-resolution services center in Hong Kong.
In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor COL VERT being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. COL VERT considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to COL VERT, natural catastrophes and any circumstances, events and circumstances that are beyond our control.